Contact

Our specialised support team is available to assist you reliably and competently with questions and concerns about Helm Credborg. Whether you need information, are already registered or are using the platform – we provide personal care so you always feel well supported.

How to contact us

We help you quickly and precisely with all matters concerning your account and the use of Helm Credborg. The team operates Monday to Friday during business hours (CET) and handles enquiries with high priority. Typical areas where we assist include:

• Account opening and verification as well as full account management (including profile and risk settings)
• Technical support for using the platform, the app or resolving errors
• Questions about deposits, withdrawals, processing times and supported payment methods
• Detailed information on features, strategies, AI algorithms and available trading tools
• Feedback, ideas and suggestions for improving the platform
• Support for any other concerns – from general questions to individual needs

Sign up

Use the secure contact form below. Complete all relevant fields so we can process your enquiry accurately and swiftly. You will usually receive a reply on working days within 24 hours – often sooner. For urgent technical issues a live chat is available (weekdays 09:00–18:00).

Contact information

Email: [email protected]

Address: 24 Baker Street, London, NW1 6XE, United Kingdom

Our aim is to make your experience with Helm Credborg as pleasant, smooth and successful as possible. Therefore we value clear communication, transparency and solution-oriented support. You can contact us via the form, by email or – in selected cases – by phone. Your satisfaction and security are our priorities.